Hotel Manager

Are you passionate about travelling and meeting new people? Do you enjoy delivering excellent service to customers with a big smile? Do you want to be part of a motivated team which delivers outstanding quality and hospitality to their guests? Are you eager to provide guests a memorable holiday? Then ANQOR is looking for you!

As the Hotel Manager on our River Cruises, you will play a vital role in ensuring a seamless operation and great hospitality of our onboard hotel and guest services. You will oversee all aspects and co-ordinate all the hospitality tasks to ensure the highest possible guests’ well-being, experience and product satisfaction. Your leadership will be critical in creating an exceptional experience for our guests.

• Managing the (international) teams of the galley, front desk and housekeeping of the cruise ship in a positive and productive manner.
• Being the ANQOR representative on board and coordinating the daily operations on board in close consultation with the nautical department (Captain) and the representative of the tour operator.
• Conducting daily cabin & public lounges spot checks, according to the audit checklist to ensure cleanliness and maintenance standards are met.
• Maintaining contact with HR and Operations to discuss team issues.
• Taking care of the work schedule and execution of the daily planning.
• Taking care of the onboarding, supervising and training of new team members to ensure a high level of performance and professionalism.
• Dealing with any special request from guests in an efficient, professional and accurate manner.
• Receiving and processing on board payments, responsible for the ship’s cashbook.
• Maintaining a strong presence in guest areas, interacting with guests to ensure satisfaction and address any concerns.
• Taking care of correct and sufficient orders for the entire hotel operation and the coordination of loading.
• Managing all crew matters on board like crew lodging, meals, crew cleanliness and maintenance, crew welfare and recreations, and uniforms.
• Promoting a positive, collaborative and open work environment where employees feel comfortable.
• Monitoring the correct execution of the company’s policies and procedures.
• Being presentable and able to act as a good ambassador for the company.y

• A relevant degree in Hospitality or Management
• Min. 3 years of experience in a managerial position in the hospitality industry, preferably within the cruise industry or similar environment.
• Proficient in MS Office and Resco (or similar)
• English in written and oral (an additional language is an advantage.)
• Organizational and planning skills.
• Able to work in a fast-paced and multicultural environment.
• Attention to details and a professional work ethic.
• Good communication skills and customer oriented.
• Flexible and open mentality and being able to lead, support and motivate others.

• Free health insurance from the first day
• Free food and accommodation (shared cabin & facilities)
• Paid holidays and reimbursement of the travel expenses
• Free training & development and a competitive salary
• Working in an international environment and the opportunity to visit attractive places in Europe.

Note: This job description is a general outline; duties may vary depending on the specific ship, organization, and operational needs.

DISCLAIMER: As part of any recruitment process, ANQOR collects and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. If you would like to find out more about how your information will be used, please view the privacy notice on our careers page.